Comments on: Disc Brakes Australia working on new web site http://enform.com.au/announcements/dba-working-new-web-site Building Customer Networks Mon, 01 Feb 2010 12:54:24 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Jim Gurieff http://enform.com.au/announcements/dba-working-new-web-site/comment-page-1#comment-21 Jim Gurieff Thu, 20 Aug 2009 21:48:19 +0000 http://enform.com.au/?p=221#comment-21 Cliff, sounds like you and some others had a very bad run here but expereience tells me that in many cases, the technology and systems let us all down. However, that's no excuse for not imporving but the most dangerous customer we all have is the one that doesnt tell us when this happens. Our survey shows that DBA has a strong NPS which points to a culture of good customer service which included good communication which suggests to me that your experience was an exception. Hope you let them know and give them another go. Thanks for contributing. Jim Cliff, sounds like you and some others had a very bad run here but expereience tells me that in many cases, the technology and systems let us all down. However, that’s no excuse for not imporving but the most dangerous customer we all have is the one that doesnt tell us when this happens.
Our survey shows that DBA has a strong NPS which points to a culture of good customer service which included good communication which suggests to me that your experience was an exception.
Hope you let them know and give them another go.

Thanks for contributing.
Jim

]]> By: Cliff http://enform.com.au/announcements/dba-working-new-web-site/comment-page-1#comment-20 Cliff Thu, 20 Aug 2009 04:40:37 +0000 http://enform.com.au/?p=221#comment-20 Disk Brakes Australia has one huge economical problem and has missed out on a unmentioned amount of sales simply by bnot replying to there customers email enquiry's. Q. How do I know this? A. I know this as I am one of who knows how many potential customers that they have missed out on by them not replying to there customers emails. Further more when asked about brake part supplyers will now recomend a different brand based on my own experience. C.Harrison Disk Brakes Australia has one huge economical problem and has missed out on a unmentioned amount of sales simply by bnot replying to there customers email enquiry’s.
Q. How do I know this?
A. I know this as I am one of who knows how many potential customers that they have missed out on by them not replying to there customers emails. Further more when asked about brake part supplyers will now recomend a different brand based on my own experience.

C.Harrison

]]>